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iManage Personal Banking – please call the MidFirst MoneyLine at 888.MIDFIRST (888.643.3477), option 6.


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Online Banking FAQs

These FAQs are provided to help answer many common questions that arise related to online banking.  To navigate the FAQs, select the topic from the left hand navigation and choose the FAQ section.  The FAQs for that section will appear and you can view the answers by selecting the appropriate question.  If you can't find the answer you are looking for here, please call 888.643.3477, option 6 or visit your nearest MidFirst banking center.

Enrollment FAQs

Enrollment FAQs

iManage Personal Banking FAQs

iManage Personal Banking FAQs
  • A: You can set up alert messages to notify you of specified changes affecting your accounts. You can receive these alert notifications via email or text message (select alerts only).*

    *Wireless carrier charges may apply for text messages received. Please refer to your wireless and/or internet plan to determine the cost of using the internet through your wireless device.
  • A:
    • Minimum Balance Alert – Account balance falls below a preset minimum
    • Maximum Balance Alert – Account balance rises above a preset maximum
    • Successful/Failed Transfer Alert – A scheduled transfer was successful/failed
    • Certificate Maturity Alert – CD is due to mature
    • Deposit Clear Alert – A specific deposit amount has cleared
    • Check Clear Alert – A specific check has cleared
    • Account Balance Alert – Current and available balance, either daily/weekly
  • A: No, alert messages will be available for viewing the following business day (Monday through Friday, excluding bank holidays). To access your alert messages, you will need to log on to iManage Personal Banking® and click on the “Read Messages” link.

iManage Bill Payment FAQs

iManage Bill Payment FAQs
  • A: Bill Pay allows you to set up payments to businesses and individuals. Once you enter a payment instruction, the request is submitted at 8 p.m. Central time, Monday through Friday (excluding holidays). Depending on the payee, your payment will be sent electronically or by paper check the next business day. The funds are deducted from your bill payment account on the scheduled date.
  • A: Minimum payment lead times will be provided on the bill payment page, based on whether the payee accepts electronic payments or paper check payments (designated by a paper check symbol). Payments to electronic payees should be scheduled a minimum of three business days before the payment due date, and for paper checks a minimum of six business days before the payment due date.
  • A: Most accounts will have immediate access to Bill Pay after enrolling.
  • A: Checking accounts are the only type of accounts eligible to pay bills using Bill Pay.
  • A: Yes, a joint owner on an account can use Bill Pay, provided the account is a checking account.
  • A: If you would like to add a Bill Pay account to use more than one account to make bill payments, click on the "Pay and Transfer" tab and select "Manage Payment Accounts". Choose the account(s) you would like to use for bill payment and check the box, then select "Save Changes."
  • A: If you close an account, that account will be deleted from your Bill Pay screen by an online banking specialist within 3-5 business days. If you would like to delete an account from bill payment, click on the "Customer Service" tab and select "Customize Accounts." Choose the account(s) you would like to delete from bill payment and uncheck the box, then select "Save Changes."
  • A: To change an account used for Bill Pay, click on the "Customer Service" tab and select "Customize Accounts."  Choose the account(s) you would like to change and check the box, then select "Save Changes."
  • A: Online bill payments may only be made in U.S. dollars to a United States payee, which includes Guam, Puerto Rico, U.S. Virgin Islands and international U.S. military bases.
  • A: Payments cannot be made in foreign currency or to international payees. In addition, you cannot pay court-ordered payments or tax payments, such as alimony, child support or Internal Revenue Service payments. For payments to U.S. government agencies, Bill Pay has limited ability to research any issues that may arise due to the government’s strict adherence to the Consumer Privacy Act. Bill Pay will not be responsible for any late fees or penalties that may be incurred by these types of payments.
  • A: No, your payees do not need to do anything different to process online bill payments and your payment information is clearly indicated on the payment.
  • A: To add a payee in Bill Pay, go to "Pay Bills" and type the payee name in the "Pay someone new" box. If the company is not listed, you can manually enter the payee information.
  • A: Setting up a new payee takes only minutes. Once the new payee is entered, you can begin paying bills to them immediately.
  • A: To delete a payee from Bill Pay, cancel scheduled payments for the payee by accessing the "Scheduled Payments" screen and click "Cancel."  Go to the "My Payees" list and select the payee name you would like to delete.  From this screen, choose "Delete" and your payee will be deleted.
  • A: Your payee will receive either an Automated Clearing House (ACH) electronic payment or a paper check. The payment is appended with information you have provided, such as your name and account number, so the payee can properly credit your payment.
  • A: You may schedule a one-time future payment up to 364 days in advance.
  • A: For a future-dated payment, this should be the date you want your payment transmitted, which is the date the payment is extracted for processing. To ensure on-time payment, allow at least six business days for paper checks and three business days for electronic payments.
  • A: Yes, you may make multiple payments to the same payee on the same day, provided the payment amounts are different. For your protection, the system will not pay duplicate items to the same payee on the same day.
  • A: Any new bill payments entered by 8 p.m. Central time will be accepted for processing that day. If they are future dated, they will remain in the pending queue until 8 p.m. Central time on that date. Payments entered after the deadline will be processed the next business day.
  • A: If the payment is still pending, you can make changes. However, once the payment has been transmitted, you can no longer make changes or delete the payment.
  • A: You can cancel or modify your payment online any time before 8 p.m. Central time on the payment transmission date.
  • A: iManage Personal Banking® does not provide this option. However, if you wish to make multiple recurring payments to the same payee, you could set up the vendor as two separate payees, one for each type of payment. For example, you could pay ABC Insurance on the fifth of each month for car insurance, then again on the 15th of each month for home insurance.
  • A: Yes, you can edit the amount of a recurring pending payment by clicking on “Scheduled Payments” and changing the pending payment amount. If one of the payments has already been made, you will first need to change the start date of the recurring pending payment to the date when the next payment should be processed. You can then change the amount. This change will only affect the payments that have not yet been made.
  • A: To change a payee name and address, from the "My Payees" list, click the "Payee" to view details.  You can select "Change Information" to make the necessary changes. If the payee was manually entered, you may change the payee phone number, account number, nickname, category, and name on the account.  For other changes regarding payees that were not manually entered, delete the payee and re-enter it with the correct information.

 

 

 

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